Free Shipping Anywhere in India
100% Safe & Secured Delivery Anywhere in India
Tamper Proof Packing
Free Gift Packaging
We try our best to ship all orders within 24 hours. However, certain products, which are customized or personalized, or part of our special collection, might take 3-5 days for shipping. All orders will reach you within 5-7 days of shipping.
We send an email and SMS with all shipping details enabling you to track your shipment. Our customer service team will call you to confirm your availability to deliver your product. In case there are any unforeseen delays, we make sure that we keep you informed.
All your jewellery is placed in Hard jewellery boxes, which in turn are packed along with the relevant certificates. Please inspect your package for any damage while receiving it.
We understand that you might want to gift our products to your loved ones. We deliver directly to the shipping address given to us. All our gift packs come with beautiful gift wraps along with your custom message. If you wish to gift pack your jewellery, please inform our sales agent.
Once the product is returned under our 30-day money-back policy (* not applicable on solitaires above INR 3 lakh and coins) 100% refund will be credited to your Srimehi Jewels account.
- Cash - You can refund the amount to your last payment source or bank account as the case may be.
- Credits - You can use it for a future purchase. The amount cannot be refunded.
- Voucher/Gift card - Based on the terms and conditions of the voucher/gift card (e.g. one-time use vouchers, discount vouchers are not applicable for refund), the amount will be refunded back to the same voucher/gift card.
We offer FREE return shipping across India for all products within the 30-day money-back policy.
Select the item in your order that you want to return from here
Ready your jewellery in the original packing material along with the certificate.
If the product value is less than Rs. 35,000, then please hand over the product to the person coming for pickup.
If the product value is Rs. 35,000 or above and a Srimehi Jewels employee is picking the product, then please hand over the product to the person coming for pickup.
If the product value is Rs. 35,000 or above and if the return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person.
Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup)
Once we receive the product at our warehouse, your refund will be processed to your Srimehi Jewels account in 2-3 working days after a quality check.
We offer Lifetime Exchange & Buy Back on all purchases* made from Srimehi Jewels within India. You may avail of Lifetime Exchange & Buy Back by presenting your purchase at a store or raising a request online. The exchange/buyback value will be calculated as per the current market value on the day the exchange request is raised. ₹ 500 processing charges for shipping and handling, along with any applicable deductions as mentioned below, will apply.
If you received a discount or any gift while making your purchase, we will deduct the equivalent value, as applicable. You can also choose to return the gift received.
For solitaire jewellery, if the solitaire certificate(s) is missing, then a standard deduction of ₹ 3500 will be applicable per certificate. For larger solitaires, the deduction may be higher than ₹ 3500 based on the size.
If you choose to avail of Lifetime Exchange on your purchase, the final exchange value will be loaded as Credits in your Srimehi Jewels account after the Quality Check (QC). The Credits will remain valid for 365 days and can be used to purchase jewellery (except Coins and Solitaires) with us. You cannot encash the amount.
If you choose to avail of Lifetime Buy Back on your purchase, the final buy-back value will be loaded as Cash in your Srimehi Jewels account after a Quality Check (QC). The Cash will remain valid for 365 days and can be used to purchase anything with us or be encashed.
100% of gold/platinum value at the current market rate.
100% of diamond/gemstone value at current market rate.
100% of gold/platinum value at the current market rate.
90% of diamond/gemstone value at current market rate.
100% of gold/platinum value at current market rate.
100% of gold/silver value at current market rate.
100% of gold/platinum value at the current market rate.
100% of diamond/gemstone value at current market rate.
90% of the solitaire value at the current market rate (Up to INR 5 lakh).
100% of gold/platinum value at the current market rate.
90% of diamond/gemstone value at current market rate.
80% of the solitaire value at the current market rate (Up to INR 5 lakh).
List your solitaire and get the current market rate subject to someone purchasing your solitaire (Above INR 5 Lakh).
You will be required to visit the Order History page within 15 days of receiving the valuation to approve or reject the calculation. Once you accept the valuation, the amount will be refunded to your Srimehi Jewels account. In case of non-approval beyond 15 days, the amount will be auto-refunded to your Srimehi Jewels account. In case of rejection, we will ship the jewellery back to you.
Based on our quality inspection, we reserve the right to change the exchange/buyback amount of the product.
For Srimehi Jewels products not bought from Srimehi Jewels Stores/Website (https://web.srimehijewels.com/) /App, an additional deduction of 5% would be charged over and above the above-mentioned Lifetime Exchange & Buy Back policy.
Srimehi Jewels products bought from non-Srimehi Jewels Offline Stores will not be eligible for exchange/buyback.
We provide free delivery/shipping on all items within India.
All goods will be fully insured by Srimehi Jewels until they reach you, so your purchase is 100% safe.
Need help? Think we could have done something better?
We are listening and happy to do what we can to improve. Please let us know.
We can be reached at [email protected] or 8387808087 between 9 am-10 pm, 7 days a week.
Our registered office address is:
Srimehi Jewels Jewellery and Lifestyle Pvt. Ltd.
180 Balaji Vihar 2 Govindpura Jothwara Jaipur Pincode 302012, India
